FREQUENTLY ASKED
QUESTIONS

Creating an account is simple and takes just a few minutes. Click the "Login" button in the top right corner, then select "Register". You'll need to provide your full name, email address, create a secure password, and confirm that you're 18 or older. After submitting your details, you'll receive a verification email to activate your account. Once verified, you can start playing immediately!

Yes, age verification is mandatory as you must be 18 or older to participate in lottery activities in Australia. For most activities, confirming your age during registration is sufficient. However, for significant winnings (typically over $1,000), we may require additional identity verification including government-issued ID and proof of address to comply with Australian gaming regulations and ensure secure prize distribution.

After creating your account and adding funds, visit our Games page to choose from six exciting lottery games. Each game has different rules - select your preferred game, pick your numbers (or use QuickPick for random selection), choose how many draws you want to enter, and add your ticket to cart. Review your selections and complete your purchase. Your tickets will be stored securely in your account, and you'll receive confirmation via email.

Currently, OZ Fortune Finder operates as a responsive web platform that works perfectly on all devices including smartphones and tablets. Our website is optimized for mobile use, providing the full functionality of a native app through your device's browser. We're considering developing dedicated mobile apps in the future based on user feedback and demand.

We offer six exciting lottery games: Mega Monday (6 from 35), Thunder Tuesday (7 from 40), Wild Wednesday (8 from 45), Power Thursday (5 from 30), Fortune Friday (9 from 50), and Super Saturday (4 from 25). Each game has different ticket prices, jackpot amounts, and odds. Draws happen weekly on their respective days at 8 PM AEST.

QuickPick is our automatic number selection feature that randomly generates your lottery numbers for you. It's perfect when you can't decide which numbers to choose or prefer to leave it to chance. The system uses a certified random number generator to ensure fair and truly random selections. QuickPick numbers have the same chance of winning as manually selected numbers - many major lottery wins worldwide have come from random selections!

Each game has its own weekly draw schedule: Monday at 8 PM for Mega Monday, Tuesday at 8 PM for Thunder Tuesday, and so on. All draw times are in Australian Eastern Standard Time (AEST). Ticket sales close 30 minutes before each draw to allow for processing. You can purchase tickets for upcoming draws right up until the cutoff time. Results are published immediately after each draw and winners are notified automatically.

Odds vary by game complexity. Super Saturday (4 from 25) offers the best odds but smaller prizes, while Fortune Friday (9 from 50) has longer odds but the biggest jackpots. Each game page displays detailed odds for all prize tiers. Remember, lottery games are games of chance - every number combination has an equal probability of being drawn. Play responsibly and only spend what you can afford to lose.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, POLi (Pay Online), and bank transfers. All transactions are processed through secure, encrypted connections and comply with Australian financial regulations. We don't store your payment details on our servers - they're handled by certified payment processors for maximum security.

The minimum deposit is $10 AUD, making OZ Fortune Finder accessible to everyone. There's no maximum deposit limit, but we encourage responsible gaming. You can set daily, weekly, or monthly deposit limits in your account settings to help manage your spending. Deposits are usually processed instantly, though bank transfers may take 1-2 business days.

Congratulations on winning! Small prizes (under $1,000) are automatically credited to your account within 24 hours of the draw. For larger prizes, you'll receive an email with claiming instructions. Major jackpots may require identity verification and can be claimed via bank transfer or arranged pickup. All winnings are tax-free in Australia for individual players, and we provide documentation for your records.

To withdraw funds, log into your account and visit the 'My Account' section. Select 'Withdraw Funds', choose your preferred withdrawal method, and enter the amount. Withdrawals are typically processed within 2-5 business days depending on the method chosen. You can withdraw to the same payment method used for deposits, or to a verified bank account. A minimum withdrawal of $20 applies.

First, try refreshing your browser or clearing your cache and cookies. Ensure you have a stable internet connection and try using a different browser or device. If problems persist, check if other websites are working normally to rule out connectivity issues. Our website is optimized for modern browsers - using an outdated browser may cause performance issues. Contact our support team if the problem continues.

Click "Forgot Password" on the login page and enter your registered email address. You'll receive a secure password reset link within a few minutes (check your spam folder if you don't see it). The link expires after 24 hours for security. Follow the instructions to create a new password - make sure it's strong with a mix of letters, numbers, and symbols. If you don't receive the email, contact our support team.

Payment failures can occur for several reasons: insufficient funds, expired card, incorrect card details, or bank security measures. Double-check your payment information and ensure your card is valid and has sufficient funds. Contact your bank to ensure they're not blocking the transaction - some banks flag gambling-related payments. If the problem persists, try an alternative payment method or contact our support team for assistance.

Account suspensions can occur due to multiple failed login attempts, suspected fraudulent activity, or incomplete verification requirements. Most temporary locks are automatically lifted after 24 hours. If your account remains locked, contact our support team with your account details. We may need to verify your identity or address security concerns. Rest assured that any funds in your account remain safe and will be available once the issue is resolved.